在 Twilio 队列中录制语音邮件

我正在使用 Twilio 编写呼叫中心应用程序，但遇到了问题。电话被接收并放入队列中，同时我们找到一个代理来接听电话。当他们听等待音乐时，他们会读取自己在队列中的位置，我尝试使用 Gather 动词让他们按 1，然后留言。

一切都很好，只是无法录制。我尝试过在队列之外进行录制，一切都很好，所以问题似乎出在队列中。我不确定，因此，如何处理？

因此，如果我只是在初始连接时发送此内容：

<Response><Say>Please record your message after the tone.</Say><Record action="http://ngrok.com/handleVoicemailRecording"></Record></Response>

然后它工作正常，并调用该方法。但是，如果我执行了我所看到的“正确”路线，则记录不会发生，并且队列立即重新调用队列的“waitUrl”操作：

初始调用：

[2016-01-19 17:38:45.637] <Response><Say voice="alice" language="en-AU">Thanks for calling, please note all calls may be recorded for security and training purposes. We'll answer your call very shortly.</Say><Enqueue waitUrl="http://ngrok.com/holdMusic">1COVERAUS</Enqueue></Response>

队列 waitUrl 响应：

[2016-01-19 17:38:56.202] <Response><Gather numDigits="1" action="http://ngrok.com/leaveVoicemail"><Say>Thanks for waiting, you're 1 in the queue. Press 1 at any time to leave a message.</Say><Play>https://s3-ap-southeast-2.amazonaws.com/somemusic.mp3</Play></Gather></Response>

Record命令，Say有效，Record无效

[2016-01-19 17:39:10.861] <Response><Say voice="alice" language="en-AU">Please record your message after the tone.</Say><Record action="http://ngrok.com/handleVoicemailRecording"></Record></Response>

然后 3 秒后（在 Say 结束时），Twilio 再次请求 waitUrl，但没有发出蜂鸣声。

[2016-01-19 17:39:13.757] <Response><Gather numDigits="1" action="http://ngrok.com/leaveVoicemail"><Say voice="alice" language="en-AU">Thanks for waiting, you're 1 in the queue.</Say><Say voice="alice" language="en-AU">Press 1 at any time to leave a message.</Say><Play>https://s3-ap-southeast-2.amazonaws.com/somemusic.mp3</Play></Gather></Response>

有任何想法吗？这是设计使然吗？我能以一种有用的方式解决它吗？

这里是 Twilio 开发者布道者。

此行为是设计使然。这<Enqueue>文档为您提供了可以在里面使用的动词waitUrl TwiML。然而，这并不意味着你运气不好，我们仍然可以创建这个功能。

而不是从<Gather> to <Say/><Record/>您可以使用<Leave>让用户离开队列。呼叫不会挂断，而是会尝试从原来的通话之后继续进行<Enqueue>。添加您的<Say/><Record/>在原始 TwiML 中，当用户决定离开队列并记录消息时，它将播放。

因此，您最初的 TwiML 现在将是：

<Response>
  <Say voice="alice" language="en-AU">
    Thanks for calling, please note all calls may be recorded for security and training purposes. We'll answer your call very shortly.
  </Say>
  <Enqueue waitUrl="http://ngrok.com/holdMusic">1COVERAUS</Enqueue>
  <Say voice="alice" language="en-AU">
    Please record your message after the tone.
  </Say>
  <Record action="http://ngrok.com/handleVoicemailRecording"></Record>
</Response>

您的 waitUrl TwiML 保持不变：

<Response>
  <Gather numDigits="1" action="http://ngrok.com/leaveVoicemail">
    <Say>
      Thanks for waiting, you're 1 in the queue. Press 1 at any time to leave a message.</Say>
    <Play>https://s3-ap-southeast-2.amazonaws.com/somemusic.mp3</Play>
  </Gather>
</Response>

收集动作就变成了：

<Response>
  <Leave/>
</Response>

让我知道这是否有帮助。